MyHairNeeds.com entering corporate restructuring

Today, after over 3 years of delivering amazing service backed by the best products in the industry, MyHairNeeds.com has been forced to close it's doors. Our attempts to change the beauty industry was faded by pressure from our distributors who have still not embraced the online community as a valid marketplace.

It has given us much joy to have been able to serve you and hope that after some corporate restructuring you will see the MyHairNeeds.com brand back in action. At this point we do not have a time frame but once we get over this brick wall, we will be back.

Until your hair needs us again,

Thanks for your support and dedication to MyHairNeeds.com

MOP Pear Shampoo and Detangler

Modern Organic Products Pear Shampoo and Detangler are favorites of Amber C.

Amber uses these products on her two 'fuzzy' haired children – the type of hair that looks as though they've always woken up from a pillow fight.

The Pear Shampoo is perfect for gently cleansing their hair a few times per week. Since it is not used every day the bottle has lasted a long time.

Amber describes how much she enjoys both products "These products make my kids hair feel like silk - really!  It makes it smell so yummy that MANY people have asked what kind of shampoo they use.  It helps to clean, but the detangler is the god send.  I use it on them whether they have been shampooed or not.  I wet their hair and spray just a little on, and the fuzziness goes away!"

The MOP Pear Detangler can be used after shampooing in the bath, as well as in the morning to tame tangles and turn bed hair into day hair – simply dampen hair – spray on the detangler and comb. You'll be amazed at how easily the brush works through the hair. I can definitely add my agreement on the detangler. I use it on my son's hair and not only is the smell amazing, but the look and feel are wonderful as well. We've had the same bottle for over 6 months and have more than half remaining – so your $15.50 will last through months of tangles.

 

 

Customer Favorites

MyHairNeeds.com is launching a new series of Blog posts for the month of August that detail some of our customer's favorite products.

In an effort to share great information from other consumers, we asked some of our returning customers to share why they liked these products so much. We also inquired in to hair types, frequency and reason for use as well as how the product makes their hair feel after use.

Stay tuned in the month of August to read about a variety of products from the people who use and love them most – consumers just like you.

If you'd like to share your information with us on your favorite hair care products, please feel free to contact me, kim@myhairneeds.com, when we use your information for a Blog post, I will send you a coupon code for free standard shipping!

When life gives you lemons, have a banana.

It amazes me how people come to expect poor customer service. I have worked in the customer service industry for a majority of my life with 15+ years in retail, 4+ years as a concierge at an ultra exclusive resort, and the grand daddy of them all, 8 years working as a ticket agent for a major airline. Many of these years overlapped but experience is experience.

Most of what I have learned, I learned from my time with the airlines. It was people watching at the most exotic level. People under stress when unplanned events would always provide for the best viewing experience. It was also the most rewarding to take someone under stress and reassure them that everything was going to work out, and help them get to their destination. From the customer service standpoint, it was almost always the customers first interaction with you that dictated how their story would end.

Flip the coin, heads or tails, people under stress have two choices to make. You could come to the ticket counter and use your manors, mixed with some of the golden rule, all the while remaining positive and congenial...or you could come and try to play the game of "mine is bigger than yours," add in a "do you know who I am," with a smidge of this is all your fault. Customers who took the positive track always ended up with the best results. The reason why is simple. As a customer service agent, you wanted to help them. It is easier to empathize with people who are not yelling at you.

I remember watching other employees work for hours with one family, trying to salvage their vacation, only to conclude with the thought of, "what a nice family, I really enjoyed helping them out." I also remember during my first week of training on the ticket counter, at 5am on a Friday morning, listening to a customer personally tear apart the lady who was training me. He called her every name in the book, blaming her for the mechanical error on the airplane and thus her personally ruining her vacation. The 20 minutes they spent together had this conclusion.

Customer: "I am never flying this airline again."

Agent: "Good, I hope you don't."

I was in awe. But I also learned from that morning. You see, that agent was possibly one of the sweetest women I have ever met, that was the only time that I had ever witnessed her remotely upset. She got pulled in by the negativity to a point where she lost all empathy. Her response was all a direct result of the way the customer approached the situation and treated her. In the end both parties lost, she lowered herself to his level and he was without alternative travel plans.

I know that the rule is that the customer is always right, and I believe that still holds true, however, the customer can also be their own worst enemy.

Let's get to the root of why I am writing this blog post today. MyHairNeeds.com is small, personal and strives to be perfect. We have a 98% positive lifetime customer feedback rate with 1% being neutral and 1% being negative. I have lost sleep over that 1%. I take personal all feedback that is rated below the perfect 5 on our 1 - 5 scale, 5 being the best. We have in the past three years been able to solve almost all of the customer service "brick walls," (to borrow from Randy Pausch), to our customers satisfaction.

MyHairNeeds.com is learning from the best of the best, by my personally having a man-crush on Zappos.com and their "Powered by Service," mantra. I have followed and exchanged tweets with Tony Hsieh, (@zappos) and this past May the brain trust of MyHairNeeds.com were lucky enough to take a tour of the Zappos.com headquarters in Las Vegas. We walked away just in awe of what has been created when you combine amazing corporate culture with high octane customer service. Zappos.com as you know was recently acquired by Amazon.com in exchange for 10 million shares of Amazon stock.

On our tour, we became sponges and just took in the art of, "how you treat people." We felt like Charlie when he visited the Chocolate Factory for the first time. Zappos.com is the most amazing example of one of my core beliefs. If you build it you will support it. Learn more about Zappos Core Values here.

We left Zappos.com with even a higher dedication to the experience that our customers had with MyHairNeeds.com. We want everything about their experience to be positive.

Great product selection - our website has over 300+ products with more being added daily.

Professional quality - All of our products are genuine and backed by our salon.

Streamlined checkout - powered by Amazon.

Quick processing - most orders leave our Montana warehouse within 24 hours.

Fast shipping - using USPS Priority Mail, all packages are shipped via air and land on your doorstep in 2-3 days.

Great first impression on arrival - with secure packaging mixed with free samples, we want our customers happy when they open their orders.

Back what you sell - We aim to provide support in the area of how to use our products as well as troubleshooting anything that may have gone wrong in any of the above areas.

Today's blog post is motivated by an email from a customer from the United Kingdom who's package has been tied up in customs. The first impression of the email was of understanding how angry the customer must be. Two paragraphs of full capital letters and lots of fix this or else talk. Of course we are using all of our resources to please this customer, but coming full circle, it's all about the first impression.

Like the people at Zappos.com we want to go out of our way to change not just the culture of our employees but of shoppers. I want to make sure that this customer does not fear customer service.

Again we have two choices. Which one makes you want to jump in feet first to provide satisfation?

1. I WISH AN EXPLANATION AS TO WHAT IS GOING ON AS THIS IS RIDICULUOUS.!!!

or

2. Could you please help me resolve an issue that has come up with the receiving of my order?

To change the culture of not needing to yell and scream and slam that caps lock to get your way a lot of companies need to get a little Zappos in them. We want our customers to know that when you call us, email us, and talk to your friends about us...that you are going to walk away with that same feeling that I had when we left Zappos.com. That the customer does matter, that people really do care about your situation and that we will do everything in our power to make the situation right.

I hope that someday someone will say that they need to be more like MyHairNeeds.com. Until then, I leave you with a quick story about my grandpa. During the Vietnam War, my grandfather Frank volunteered at the local VA Hospital. A lot of his time was spent walking the fruit cart around the ward and offering snacks to the soldiers. Frank could often be heard saying to the soldiers, "When life gives you lemons, have a banana!"

Redken Urban Experiments 8 Slush Gel

I had wondered for some time what this styling product would do to hair – so with my last, shorter haircut I decided it was time to give it a try.

I quickly realized that one squirt was enough to disperse through all of my hair…after a few applications of using too much; it made my hair sticky at that point. Shake the bottle, and then rub the product through your palms and fingers to get maximum coverage. Simply running my hands through my hair allowed the Gel to disperse through the ends of all of my locks. I use the Redken Urban Experiments 8 Slush Gel on partially wet hair, after I have dried some of the moisture out.

What this product creates is an amazing thickness to your hair, making it look and feel like you have an amazing head of volume and body.

This product can also be used with hair that has natural curl to stimulate waves with a diffuser.

If you're looking for some extra thickness and are tired of mousse, give this product a try – but remember a little goes a long way! And with 3.4 oz in the bottle, your $22.00 will be around for a while.

Shaving is ok again

Let me start this off by being very up front....I hate shaving. Not just the navigating a razor around my face while half asleep, but really everything about it. When I look at most of my aggression towards looking clean cut, it all comes back to pain. I am a consumer of the shaving world, I have tried it all. My newest razor is a Gillette Fusion Power with more blades than a surgeon. I must say that I am happy with this razor, but I was hoping that it would solve one on going problem for me, razor burn on my neck.

For the past few years I have tried everything to not only take away the post shave pain, but help soothe razor burn all together. Nothing seemed to work. Every morning after shaving, I was left with the same Macaulay Culkin face of what the heck did I just do.

Looking for yet another answer, I went to our Dermalogica display and started looking over the "Shave," line. Promising to calm irritation, minimize redness and minimize ingrown hairs, one product jumped out at me; Dermalogica Post-Shave Balm.

There are a few things about this product that I like, one, it doesn't have a fragrance, so my face isn't going to get into a fight with my cologne. Two, it dispences the perfect amount every time, with no room for user error. This also means that the 1.7 fl. oz. bottle is going to last as long as possible. Three, it does what it says it does and makes my face feel great.

It is pretty simple, after your shave, towel dry you face and pump the bottle once, this will give you a small dollop of clear gel. Simply rub this in over the area that you just shaved, not just your neck. No burn, that is the first thing that your going to notice, actually it is very soothing.

After it dries, I follow up with Dermalogica Active Moist lotion. I am going on three weeks now without a sore neck. Maybe I do like shaving now after all.

Lasting Volume

Here are a few simple tricks and products that lead to lasting volume for your hair.

Conditioner is important for dry or damaged hair, but it is not always essential to use everyday especially if you have normal or oily locks. Skipping conditioner on days when you particularly want to pump up the volume can be one simple and quick way to give your hair more oomph. Don't feel comfortable leaving it out altogether – then only use it on the ends or bottom third of your hair.

One simple styling tip is to work volumizer or mousse in to the roots of towel dried hair in small sections. Amplify Root Lifter by Matrix is a wonderful volumizer that tends to not build-up in your hair. This product comes in an 8.5 oz bottle. Another option is Big Sexy Hair's Root Pump. This product is similar to a mousse and ideal for damp or dry hair. Use this product for a medium hold volume styler after shampooing.

Skipping out on blow-drying hair after applying volume stylers is a big no-no. Most styling products are activated by heat and your blow-dryer helps lift your hair from your scalp adding volume to your roots. Using a blow-dryer after reapplying a touch of volume styler will get you ready for a night out on the town, allowing you to re-amp your day do!

Check out MyHairNeeds.com and search for volume to find more volume inspiring products.